Flexible occupation module


Setting Information:

  • 100 people were invited
  • It was hosted at different topic tables.
  • The facilitators were volunteers and professional staff of our partners


  • 60 seniors aged 60-90 years

The aim of this event was:

  • To promote self-organization
  • Form stakeholders for specific topics
  • Find volunteers for the existing cooking group -
  • Give room to possibilities of volunteer commitment in the immediate area to develop.

The results were the basis for further processes of self-organization. Developed following groups (self-organized): Bingo and Games 2 groups, gymnastics, yoga, singing, excursions.

LeNa Council

In the LeNa Council (inspired by the offer "Lively Neighbourhood - Lebendige Nachbarschaft") participatory structures for self-organization of activities is implemented in the RungeTreff and the neighbourhood assistance. The LeNa Council is made up of volunteers and other tenants from the neighborhood, visiting the various stakeholders and support them in their activities and ideas. This committee discussed ideas for further development of neighbourhood assistance. They schedule und evaluate self-organized educational and recreational events.

New volunteers can get to know the existing activities on the LeNa Council, ask questions and contribute ideas.

The LeNa Council is active since October 2015, once a month for 2 hours and has 14 members.

Organization of the "cooking group", which are volunteers that regularly cook lunch for other people.

This offer is aimed primarily at people who can cook alone without support not / want and on common meals looking at human contact.

Cooking together has particularly older people a great way to get involved. The commitment is meaningfully, fun and provide both the committed volunteers tasks and daily routines as well as the "guest" at lunch.

Contacts are expanded, new ideas, problems are detected quickly.

In the cooking group consist in involved 16 seniors.

Other volunteers have agreed to do cooking, activities in the volunteer office, and craft activies.

Get involved with organizations module

Evaluation study with benevol-jobs.ch users (2014)


  • Primary end users (volunteers): 1.021 persons per online questionnaire 
  • Secondary end users (NPO): 750 persons per online questionnaire and partially in person 

    • 408 NPOs that have used benevol-jobs.ch in the past filled out an online survey, 15 NPO were additionally interviewed in a personal interview for quality purposes. 
    • 328 NPO that had not used benevol-jobs.ch before participated in the online survey. 
    • 14 Benevol offices were interviewed in person.

Key areas of the survey included:

  • Needs and requirements
  • Price policy (usage fees)
  • Search process for voluntary jobs 
  • Usability (e.g. post a job offer, CRM)
  • Technical functionalities (e.g. system’s speed)
  • Marketing: Advertising, Campaigns, Brand awareness
  • Matching: successful applications, matching information availability
  • Traffic

Evaluation study with benevol-jobs.ch users (2016)

A second extensive end user evaluation was conducted in 2016. Again the FHSG was commissioned to design and conduct the survey. 


  • Primary end users (volunteers): 617 persons per online questionnaire 
  • Secondary end users (NPO): 381 persons per online questionnaire and partially in person 

    • 364 NPOs that have used benevol-jobs.ch in the past filled out an online survey. 
    • 17 Benevol offices were interviewed in person/per phone.

The same questions were asked in this round of survey to be able to compare the progress made within these two years. In addition to the previously asked questions new questions were added regarding new features, needs, and business model. These added questions were meant to assess the requirements of all users for further development of the platform.

Feedbacks from customer service department

The office in St. Gallen functions as the customer service desk and is the point of contact for all inquiries, questions, and technical issues for all user groups. All contacts are recorded in an Excel sheet by the Benevol team.


  • Number of contacts with NPO: 340
  • Number of contacts with volunteers: 457

The nature of contact is mainly technical or for general information. Technical issues are collected and forwarded to our IT partner via an issue tracking system. These issues are evaluated on a regular basis to find out how the user experience can be improved. 

Qualitative end user studies

To obtain qualitative end user information we rely on the Benevol regional offices (Fachstellen) that play an important role. There are 19 Fachstellen and 5 partner offices that provide consultations and information to volunteers and NPO that work with volunteers. We profit from these exchanges and collect feedback based on their experience. 

The graphic shows an overview of the geographical distribution of the Fachstellen:

Fachstellen trainings

There are bi-annual courses/trainings for the Fachstellen employees where we work with real-life use cases from their daily experiences. We learn about the challenges of the primary and secondary users and use these findings for further developments.

Fachstellen exchanges

Regular experience exchanges between the Benevol offices take place where benevol-jobs.ch is part of the agenda. Individual use cases are discussed and compared, requirements are submitted and needs are assessed. The Benevol employees have the opportunity to give suggestions for the development of the platform based on their experience in the field. 

Fachstellen surveys

As secondary users, Fachstellen also play an important role as the customers of benevol-jobs.ch. Once to twice a year, a satisfaction analysis is conducted to find out where there is room for improvement. These surveys are facilitated with the online tool “Surveymonkey”.

Serve the community module

Several expert interviews with heads of Stadtseniorenrat (SSR)

18/05/2015 First collusion about possible project engagement (SenM as possible use-case)
13/08/2015 Structuring of existing and future process
  Coordination of technical possibilities and requirements
06/10/2015 Coordination about evaluation framework
  Adjustment of indicators
21/10/2015 Further adjustment of indicators

Result: End-User Study-framework with questionnaires for drivers and customers

Semi-standardized questionnaires for the drivers

01/11/2015 Eight out of eleven active drivers filled out the questionnaire
  Second round of adjusted questionnaires after pilot 1

Feedback on first developments at user training

04/03/2016 64 % drivers present
  Additionally, Heads of SSR present

Informal feedback by drivers

At several occasions, there is the possibility to get in touch with the users and talk about their experiences so far

Project Partners

For more information about the project partners please visit this page.